Refund policy

All sales are final.

Do you accept returns, refunds, or cancellations?

Generally, no — all sales are final. As each piece is one-of-a-kind vintage, we are unable to accept returns or cancellations for change of mind, styling preferences, or sizing issues not attributable to us.

It is worth noting that vintage garments are unique, and labelled sizes can vary depending on the era, cut, brand, and style. Our “best fits like” guide is as accurate as we can make it, but we always recommend reaching out before purchasing if you have any hesitation. A quick message is all it takes — we will share what information we have and help you feel confident in your decision.

When will you accept a return or refund?

We will take responsibility when something on our side has not been accurately represented — if an item differs from what was described, a flaw was not noted in the listing, or there is a meaningful discrepancy in condition. In those cases, please reach out through our contact form and we will work to find a resolution together.

What falls outside our responsibility: purchasing without reviewing the available information, a change of preference after receiving the piece, or a colour or silhouette that did not work as hoped. We put considerable effort into describing each garment thoroughly — measurements where available, condition notes, and any known details — so that decisions can be made with confidence before purchasing.

The piece does not fit. What are my options?

Fit is not grounds for return. Where available, every listing includes the size on label and a “best fits like” guide — and in many cases a measurements note in centimetres. We do our best to provide as much sizing information as possible for each piece.

If a listing does not include measurements, or if you are unsure before purchasing — between sizes, planning to layer, or uncertain how a particular silhouette will work for you — please use our contact form before placing your order. We will share what we have and advise the best we can. This is the right time to ask.

How do I contact you about an issue with my order?

If something does not seem right upon receiving your order, please reach out through our contact form within 7 days of delivery. Include your order number, a clear description of the concern, and photographs where relevant. We will respond as soon as possible.

Please do not return or send back any piece without first hearing from us — we need to assess the situation before any next steps can be taken, and returns made without prior communication cannot be processed on our end.