Shipping policy
Where we ship from, and dispatch
We ship worldwide from Greece. Every order is prepared by us within 2–4 business days of confirmed payment — this is the time we take to carefully pack your piece before it leaves our hands. This is preparation time, not transit time. Once dispatched, you will receive a tracking number by email. We use priority international courier services for all shipments.
Delivery estimates by region
- Greece & Cyprus — Free. 3–5 business days.
- European Union — €10. 7–14 business days. Free on orders over €200.
- United Kingdom — €12. 9–18 business days. Free on orders over €250.
- USA & Canada — €18. 7–14 business days. Free on orders over €250.
- Australia & New Zealand — €15. 9–18 business days. Free on orders over €250.
- Rest of World — €18. 9–18 business days. Free on orders over €250.
All estimates are in business days from the moment of dispatch — not from the date of order. Customs processing time is not included and may add additional days depending on your country.
Shipping rates are set in euro (EUR). If you are shopping in another currency, checkout shows the equivalent amount in that currency at the current exchange rate — so the figure you see at checkout may differ slightly from the euro rate quoted above.
Do you offer free shipping?
Yes. Orders over €200 within the EU and €250 to every destination worldwide. Greece and Cyprus ship free regardless of order value.
My order has not arrived within the estimated window. What should I do?
Start by checking your tracking link — parcels are often held briefly at a customs facility en route, which is normal and typically resolves within some days. If your tracking shows no movement for more than 5 business days, or the estimated delivery window has passed, please reach out through our contact form with your order number and the product’s title. We will look into it and keep you informed.
We understand the anticipation that comes with receiving something you have carefully selected. While customs procedures and potential third-party delays are beyond our control, we will do our best to support you and remain by your side until your order reaches you.
Who pays import duties and customs fees?
The buyer. Import duties, customs taxes, and any VAT charged on import are the responsibility of the recipient and are not included in our prices or shipping fees. These charges vary by country, product type, and declared value — we are unable to predict or advise on them. If you are uncertain about the duties applicable in your country, we recommend checking with your local customs authority before purchasing.
Will you mark my order as a gift or undervalue it for customs?
No. We declare all shipments accurately and at full value. Misrepresentation on customs documents is illegal and creates liability for both parties. We will not do this under any circumstances.
My parcel is being held by customs. What should I do?
Contact your local customs authority directly, using the tracking number we provided. Customs holds are common for international shipments of clothing and are typically resolved within a few business days once you supply any requested documentation. If the courier contacts you for additional information — such as a tax number or identification — this is standard procedure for high-value international shipments and does not indicate a problem.
How is each piece packaged?
Every order passes through our hands before it reaches yours. We pack each piece ourselves — with care, not routine — because we know what it took to find it and what it will mean to receive it. Each garment is protected to arrive in the same condition it left us.