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Anemoia Vestiaire
Questions
answered.
If something is not here, write to us.

We sell one-of-a-kind vintage garments. The nature of what we do means some standard retail policies do not apply. We have tried to be as clear and direct as possible below.

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Placing & managing your order.

Browse the archive and click "Add to cart" on any piece you wish to purchase. The cart icon in the top right corner shows a notification with the number of items in your bag. When you are ready, click "Check out" to complete your delivery and payment details — or select PayPal if that is your preference.

Any applicable discounts and shipping costs are calculated at checkout based on your delivery country. Once your order is confirmed, you will receive an Order Confirmation email. Please check your spam folder if it does not arrive within a few minutes.

No. Every garment in the vestiaire is available to purchase immediately and sells on a first-come basis. We are not able to hold pieces without payment. If you have a question about a specific piece before purchasing, use our contact form — we respond promptly and are happy to advise.

This most likely means the piece was purchased by another customer before your order was completed. Because every garment is one-of-a-kind, we cannot reserve items in the cart. If the piece you wanted is no longer available, use our contact form to let us know what you were looking for — we may be able to help.

If you reach out to us within 3 hours of placing your order, we will do our best to accommodate a cancellation or change. Once an order has been prepared for dispatch or handed to the courier, we are unable to make amendments. Use our contact form with your order number as soon as possible.

Yes. Everything in the vestiaire is one-of-a-kind vintage. There are no reorders, no restocks, no duplicates. When a piece is gone, it is gone. This is the nature of what we do — and the reason we describe each garment with the care that we do.

We can try. We make no guarantees — but if you describe what you are looking for, we take note of it when we source.

The more specific you are, the more useful it is. If you are looking for a shearling coat in a particular size, length, and colour — or a specific designer in a different silhouette from what we currently have — describe it to us through our contact form. We will let you know honestly whether it is something we are likely to find, and we will reach out if something matching your description enters the archive.

Dispatch, tracking, and delivery.

We ship worldwide from Greece. Every order is prepared by us within 2–4 business days of confirmed payment — this is the time we take to carefully pack your piece before it leaves our hands. This is preparation time, not transit time.

Once dispatched, you will receive a tracking number by email. We use priority international courier services for all shipments.

Greece & Cyprus — Free. 3–5 business days.

European Union — €10. 7–14 business days. Free on orders over €200.

United Kingdom — €12. 9–18 business days. Free on orders over €250.

USA & Canada — €18. 7–14 business days. Free on orders over €250.

Australia & New Zealand — €15. 9–18 business days. Free on orders over €250.

Rest of World — €18. 9–18 business days. Free on orders over €250.

All estimates are in business days from the moment of dispatch — not from the date of order. Customs processing time is not included and may add additional days depending on your country.

Yes. Orders over €200 within the EU and €250 to every destination worldwide. Greece and Cyprus ship free regardless of order value.

Start by checking your tracking link — parcels are often held briefly at a customs facility en route, which is normal and typically resolves within some days.

If your tracking shows no movement for more than 5 business days, or the estimated delivery window has passed, please reach out through our contact form with your order number and the product's title. We will look into it and keep you informed.

We understand the anticipation that comes with receiving something you have carefully selected. While customs procedures and potential third-party delays are beyond our control, we will do our best to support you and remain by your side until your order reaches you.

Every order passes through our hands before it reaches yours. We pack each piece ourselves — with care, not routine — because we know what it took to find it and what it will mean to receive it. Each garment is protected to arrive in the same condition it left us.

We hope that when you open it, it feels like it was prepared for you. Because it was.

Our policy, stated plainly.

Generally, no — all sales are final. As each piece is one-of-a-kind vintage, we are unable to accept returns or cancellations for change of mind, styling preferences, or sizing issues not attributable to us.

It is worth noting that vintage garments are unique, and labelled sizes can vary depending on the era, cut, brand, and style. Our "best fits like" guide is as accurate as we can make it, but we always recommend reaching out before purchasing if you have any hesitation. A quick message is all it takes — we will share what information we have and help you feel confident in your decision.

We will take responsibility when something on our side has not been accurately represented — if an item differs from what was described, a flaw was not noted in the listing, or there is a meaningful discrepancy in condition. In those cases, please reach out through our contact form and we will work to find a resolution together.

What falls outside our responsibility: purchasing without reviewing the available information, a change of preference after receiving the piece, or a colour or silhouette that did not work as hoped. We put considerable effort into describing each garment thoroughly — measurements where available, condition notes, and any known details — so that decisions can be made with confidence before purchasing.

Fit is not grounds for return. Where available, every listing includes the size on label and a "best fits like" guide — and in many cases a measurements note in centimetres. We do our best to provide as much sizing information as possible for each piece.

If a listing does not include measurements, or if you are unsure before purchasing — between sizes, planning to layer, or uncertain how a particular silhouette will work for you — please use our contact form before placing your order. We will share what we have and advise the best we can. This is the right time to ask.

If something does not seem right upon receiving your order, please reach out through our contact form within 7 days of delivery. Include your order number, a clear description of the concern, and photographs where relevant. We will respond as soon as possible.

Please do not return or send back any piece without first hearing from us — we need to assess the situation before any next steps can be taken, and returns made without prior communication cannot be processed on our end.

How we select. What to expect.

We describe honestly what we witness. Whatever we observe during our assessment is shared in the listing. Before anything leaves us, it is cleaned, prepared, and where needed, carefully addressed by us. We aim to present each piece in the best vintage condition possible. We do not pass on what we would not keep ourselves.

A discrepancy is something that was not disclosed in the listing — a flaw described incorrectly or omitted entirely. General signs of vintage wear that are consistent with what was described and photographed are not discrepancies — they are part of what makes each piece what it is.

If something in a listing raises a question for you, ask us before purchasing — we are always willing to share more.

Vintage sizing. How to read it.

Where available, we include a measurements taken with the garment laid flat — this is the most reliable guide. We also provide a "best fits like" indication to give you a sense of how the piece wears in practice.

It feels worth considering that with outerwear — particularly coats, fur, and shearling — wearing a size up often looks and feels more generous, more comfortable, and more in keeping with how these pieces are meant to be worn. Vintage outerwear was frequently cut with that ease in mind.

Not every listing will include a full measurements note. If you are unsure, reach out through our contact form before purchasing — we will do our best to help you feel comfortable.

Reach out to us before purchasing. Tell us your measurements and how you prefer your outerwear to fit — whether you wear it close or prefer room for layering. We know each piece and can advise as honestly as we can. We would rather you ask than proceed with something that does not work for you.

Yes. If measurements are included in the listing, rely on them — they are taken with the garment laid flat. We recommend measuring a similar garment you already own, or taking your own body measurements, to compare.

If no measurements are listed, reach out through our contact form and we will do what we can to assist before you move forward.

How we accept payment.

The available payment methods will be displayed at checkout once you have added your desired product(s) to the cart.

Yes. All transactions are processed through an encrypted, secure payment system. We do not store, see, or have access to your card details at any point — payment information passes directly and securely between you and the payment processor.

What happens at the border.

The buyer. Import duties, customs taxes, and any VAT charged on import are the responsibility of the recipient and are not included in our prices or shipping fees. These charges vary by country, product type, and declared value — we are unable to predict or advise on them.

If you are uncertain about the duties applicable in your country, we recommend checking with your local customs authority before purchasing.

No. We declare all shipments accurately and at full value. Misrepresentation on customs documents is illegal and creates liability for both parties. We will not do this under any circumstances.

Contact your local customs authority directly, using the tracking number we provided. Customs holds are common for international shipments of clothing and are typically resolved within a few business days once you supply any requested documentation. If the courier contacts you for additional information — such as a tax number or identification — this is standard procedure for high-value international shipments and does not indicate a problem.

Making it last.

As a general principle, dry clean or follow the care label indication — particularly for structured coats, shearlings, leather, and fur. Store in a breathable garment bag and avoid prolonged direct sunlight.

We have written dedicated material notes for each of the fibres and garment types in our archive — cashmere, silk, leather, fur, shearling, suits and blazers, and the trench coat. Each note covers the story of the material and includes care guidance specific to it. You can read them in our Material Notes section .

These garments were crafted to last through ages — a little specialist care keeps them exactly that way. Professional cleaning by someone who understands the material is always a sound decision, particularly for fur, leather, and shearling.

Who we are and how we work.

We source from private wardrobes, estate collections, dealers, and markets across Europe and beyond. We do not disclose specific sources, but every piece passes through the same process: held, assessed for material quality, construction, and brand heritage, then documented and photographed carefully before entering the archive. Pieces we cannot stand behind do not enter.

You buy something once — and it stays with you. That is the whole idea.

Designer attribution is based on original labelling and our assessment of construction, materials, and provenance. For pieces where designer identity is uncertain, we say so directly in the listing — we do not attribute a name we cannot support. We describe what we know and note what we do not.

We add pieces as we find and prepare them — there is no fixed schedule, no drops, no timed releases. The best way to stay close to the archive is to follow us on Instagram and subscribe to our newsletter. New arrivals appear there first, and some pieces sell before most people have had a chance to look.

You can also check the New In section of the archive whenever you like.

Reach out through our contact form and tell us about it. We are always open to exploring, and if there is something worth looking at together, we will. We cannot make any arrangements at this stage, but we are always happy to have the conversation.

Still have a question?
Every message
finds its way to us.

Write to us before purchasing, after receiving, or simply because a piece has caught your eye. We do our best to respond thoughtfully, Monday through Friday.

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